Billing options

CENTOGENE offers many convenient ways to pay for our service.

  1. Billing Options

Billing process

Institutional billing

This type of billing is used by our business customers, such as hospitals, universities, laboratories, medical practices and other institutions. If you are a business customer and are using our services for the first time, we require you to provide all of your company details on CENTOGENE’s Customer Request Form. The form must be signed by your financial department if you are applying for credit. The form should be sent by e-mail to: ar@centogene.com.

Your sample will be processed after your account has been set up in our system on a prepaid, net cash or credit term basis.

If your business is registered in the EU, please do not forget to provide your VAT number.

Insurance billing

Most insurance companies cover genetic testing services. Please do not hesitate to contact your insurance agent for further assistance.

If your insurance company covers our genetic testing services, you can use this type of billing. It will require pre-authorization from your insurance company. It is the responsibility of the patient/clinician, for whom the sample is being submitted, to ensure that such pre-authorization is obtained and forwarded by e-mail to ar@centogene.com as soon as available. The original authorization should be sent together with the sample.

Your sample will be processed after authorization has been provided and accepted.

If authorization does not accompany the sample receipt sent to CENTOGENE’s premises, the self-payer billing method will be applied.

Self-payer billing

This type of billing is for patients, their family members, or other direct payers, who have agreed with their doctor/hospital to pay CENTOGENE directly up-front.

Prepayment is necessary in order to ensure smooth processing of samples.

Upon receipt of your sample, a prepayment invoice will be issued with the request to pay immediately.

Your sample will be processed after payment has been received in full without any deduction.

Your payment options

CENTOGENE offers many convenient ways to pay for its services.

Our leaflet “Easy to pay CENTOGENE” will guide you.

  • Billing - Easy to pay information sheet

    Download

NEW Payrexx self-service for credit card and Paypal payments

We are pleased to offer you Payrexx, an online, secure and convenient way to order payments by credit card and Paypal 24/7.

We accept credit cards from Master Card, Visa and American Express.

Please click here to open the online payment form.



PURPOSE field provide: CENTOGENE’s reference number and/or patient name and date of birth for internal tracking.

Wire transfer

Wire transfers are a convenient and reliable way to send money. Our account and banking details are listed in the “Easy to pay” file.

Cheque

Make cheques payable to CENTOGENE AG in English language only. Send the cheque to the address listed in our “Easy to pay” file.

Contact us

For additional information please read our terms and conditions.

Should you may need further assistance related to billing and payments, please feel free to e-mail us at ar(at)centogene(dot)com or call our team at +49-381-203-652-229. We will be happy to help!

If you wish to contact us for any other reason, please use our contact form.