CentoPortal® Help page | Centogene

CentoPortal® Help Section

Here you can find answers to your questions and information how to use CentoPortal®

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Additional help: video tutorials

1 - Starting with CentoPortal®

How to browse the test catalogue and select a test

How to sign-up and log-in

2 - Ordering

How to enter patient information and clinical details

How to add sample material details

How to add report recipients

How to finalize your order

3 - Downloading report and editing profile

How to download a report

How to edit your profile and invite delegates

Contact our team - Choose your problem from the list

Log in or activation problems

Question regarding functionalities

Question regarding ordering process

How to find and download a report

Technical issues

Feedback for future improvements

Status of report

Other / Multiple problems

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Please do not send patient data and/or sensible or critical health data through this contact form.

Get in touch with our CentoPortal® team

+49 (0) 381 - 80113 417

Mon. – Fri 7 a.m. – 8 p.m. CET

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Contact our Customer Support team

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